Complaints Procedure
1. Speak with your kaiako.
2. Speak with the Academic Manager. If not resolved, submit a formal complaint in writing using the Tauira Complaints / Grievance Form
3. Contact the CEO
4. If you are not satisfied by the outcome of our complaints process, you may be able to raise your concerns externally. The New Zealand Qualifications Authority’s Website. provides useful information about the avenues available to you.

